NEW ADM-261 TEST PATTERN | ADM-261 ANSWERS REAL QUESTIONS

New ADM-261 Test Pattern | ADM-261 Answers Real Questions

New ADM-261 Test Pattern | ADM-261 Answers Real Questions

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Tags: New ADM-261 Test Pattern, ADM-261 Answers Real Questions, ADM-261 Pass4sure, Pass ADM-261 Guaranteed, Reliable ADM-261 Exam Materials

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Salesforce ADM-261 (Service Cloud Administration) Certification Exam is a highly respected certification in the Salesforce community. It is designed for individuals who possess a deep understanding of the Service Cloud platform and are responsible for configuring, managing, and optimizing various service processes in their organizations. The ADM-261 exam aims to test the knowledge and skills of professionals in the areas of Service Cloud administration, data management, and analytics.

Salesforce ADM-261 Certification Exam is a comprehensive test that covers a wide range of topics related to Service Cloud administration. ADM-261 exam tests the candidate's knowledge of various Service Cloud features, including Case Management, Knowledge Management, Service Console, Omni-channel Routing, and Service Analytics. ADM-261 exam also tests the candidate's ability to perform various tasks related to Service Cloud administration, such as managing users, data, and security.

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We offer a money-back guarantee if you fail despite proper preparation and using our product (conditions are mentioned on our guarantee page). This feature gives you the peace of mind to confidently prepare for your Service Cloud Administration (ADM-261) certification exam. Our Salesforce ADM-261 exam dumps are available for instant download right after purchase, allowing you to start your Service Cloud Administration (ADM-261) preparation immediately.

Salesforce Service Cloud Administration Sample Questions (Q28-Q33):

NEW QUESTION # 28
A manager would like information on the knowledge base searches conducted by customers and call center agents. Which two metrics are useful for identifying knowledge article effectiveness?
Choose 2 answers

  • A. Knowledge articles created by call center agents.
  • B. Knowledge articles with the lowest rating.
  • C. Number of knowledge articles in each data category.
  • D. Knowledge search query with no results.

Answer: B,D


NEW QUESTION # 29
What metrics should a contact center manager consider to measure adoption of Salesforce Knowledge?
(Choose 2)

  • A. Numberof cases escalated by agent
  • B. Number of solutions created by agent
  • C. Number of articles created by agent
  • D. Number of articles attached to a case

Answer: C,D


NEW QUESTION # 30
Universal Containers is using the Lightning Service Console for managing cases and wants to add a softphone to enable click-to-call capability.
Whichthree configurations are needed for the softphone to work in Salesforce? Choose 3 answers

  • A. Create a softphone layout and assign to user profiles.
  • B. Assign the Salesforce CTI license to Salesforce users.
  • C. Enable Live Agent in their community to chat with an agent.
  • D. Assign the correct Salesforce users to the Call Center.
  • E. Install an adapter from AppExdiange to work with third-party CTI systems.

Answer: A,D,E


NEW QUESTION # 31
The Support Manager at UniversalContainers wants to improve visibility to cases across the organization and has decided that Product Managers should be more involved in the case management process. The Support Manager has created predefined case teams for each product and trained Support Agents to add the appropriate case team to each case. Which two solutions will allow Product Managers to quickly see and review the cases that are created for their products? Choose 2 answers

  • A. Create a case report that displays all created or updated cases.
  • B. Create a case list view that is filtered by My Case Teams.
  • C. Create an email alert notification for Case Teams.
  • D. Create a casequeue for all created or updated cases.

Answer: C,D


NEW QUESTION # 32
Universal Containers has implemented Service Cloud in its call center and wants to integrate it with its existing telephony system. All members of staff use a standard build for desktop computers and the IT department has indicated that they are unable to produce a custom desktop build for the call center staff.
Which solution should a consultant recommend?

  • A. Move to a cloud -based telephony system.
  • B. Implement an adapter built on Open CTI.
  • C. Implement an adapter using the Telephony API.
  • D. Build an adapter using the telephony vendor's toolkit.

Answer: B


NEW QUESTION # 33
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The contents of our ADM-261 study materials are all compiled by industry experts based on the examination outlines and industry development trends over the years. ADM-261 exam guide is not simply a patchwork of test questions, but has its own system and levels of hierarchy, which can make users improve effectively. Our ADM-261 Study Materials contain test papers prepared by examination specialists according to the characteristics and scope of different subjects. And if you study with our ADM-261 exam questions, you are bound to pass the ADM-261 exam.

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